Home Base Clinicians Tackle Your Top Telehealth Questions

Telehealth at Home Base

Home Base is now offering telehealth services for veterans and family members who live in the state of Massachusetts, allowing them to connect with an HB clinician through secure video. Home Base’s telehealth services remove barriers to care and allows patients to receive customized, high-quality mental health treatment from the comfort of their own home.

To better equip you with the information you need regarding telehealth visits at Home Base, our clinical team helps answer some of your top telehealth questions.

What is telehealth?
Telehealth is a new way for Home Base patients to interact with their clinicians online using virtual technology. Depending on your situation, your clinician will decide whether phone, video, text, email, mobile applications or remote monitoring is right for you.  You and your clinician can determine if this modality is right for you through Home Base’s usual in-person evaluation process.

Is telehealth just as effective as an in-person visit?
According to the American Telemedicine Association, studies have consistently shown that the quality of healthcare services delivered via telehealth are as good as those given in traditional in-person consultations. “Not only does telehealth improve access to patients but it also allows clinicians at Home Base to expand their reach beyond their own offices,” added Home Base’s Director of Family Services Bonnie Ohye, PhD.

Are my telehealth appointments private and secure?
Yes, at Home Base we feel it is of utmost importance to maintain patient privacy and keep information secure. Home Base’s telehealth services are designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a clinician online. Telehealth grants patients the opportunity to receive personalized, convenient treatment and follow-up care from their home or workplace, or from any private location. Oftentimes, patients can avoid the time, cost and stress associated with traveling to an in-person office visit.

What can telehealth at Home Base be used for?
Telehealth treatment through Home Base’s Outpatient Clinic is available for a variety of modules, including but not limited to:

  • One-on-one behavioral therapy sessions for such concerns as post-traumatic stress (PTS), anxiety and depression
  • Couples therapy
  • Sibling therapy
  • Family Therapy
  • Parenting Guidance

What is a telehealth session at Home Base like?
A Home Base telehealth session is essentially the same as an office visit, but it is from the convenience of the location of your choosing. Currently, currently, due to licensing restrictions, this service is only offered to those Home Base patients who live within the state of Massachusetts. Virtual visits may be used as a supplement to office visits, and some patients may still need to see their HB clinician in person.

When appropriate, patients may still need to see their Home Base clinician in person.

How do I get started?
As a Home Base patient, you are automatically enrolled in the Mass General Hospital’s telehealth system, thus enabling you to connect with a Home Base clinician.  if you are not a Home Base patient but looking for care and interested in telehealth as an option, please call the front desk to schedule an evaluation in order to determine whether or not you may be a candidate for virtual visits, or fill out our ‘Connect to Care’ online form here.